Extraordinary Service for Every Customer
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SERVICE

“PRAGMATIC, INNOVATIVE, EFFICIENT, FOCUSED”

Communication

FULONGMA has been involved in the sanitary equipment field for more than 20 years. We have supplied more than 300 types of products, including road cleaning equipment, garbage collection, and transportation equipment, waste disposal equipment, etc. Any inquiry will be greatly appreciated.

Request Confirmation

Our sales team will be available in contact with customers to request confirmation. They will be professional on product recommendations and patients to get needy information from customers. The product catalogue will be sent and videos as well. Customers also can get more information from Facebook, Twitter, Instagram, and YouTube.

Technical Confirmation

On the basis of the information sent by the sales team, the technical team will provide support to check all the specifications and configuration as required and finally come up with the best technical solution for customers.

Product Program and Quotation

By means of the feedback given by the technical team, the sales team will make a detailed product plan and quotation for customers.

Discussion

We are sincere to hopeful to build business relationships with customers. And the discussion will be undertaken to close a deal. Customer satisfaction is our pursuit.

 

 

Contract

Through mutual discussion on the product confirmation, price, lead time, and other terms, a consensus will be reached and comes after the contract. The contract will be signed by both parties and the cooperation comes into effect.

Production

After we receive the advanced payment, our experienced manufacturing team will spare no effort to produce excellent products that satisfy you.

Inspection

Customers will be informed of the production process. And when the product is almost ready, customers will be invited to come over to have an inspection of the product. We are at service for any reasonable advice on the modification until the product is done.

Delivery

The product will be delivered in time as required in the contract. Customers will be informed of logistics information. Needy certifications and product files will be provided at the same time.

 

FULONGMA is pleased to refer all worldwide on-site service requests for your Sanitation equipment. It has a service network throughout the world built on providing timely and competitive pricing for service on nearly every make and model of Sanitation equipment. They offer Planned Maintenance (PM), general, and emergency repair service.

General Services

Our technicians are factory-trained by the people who build your trucks to help you maintain, repair, refurbish, and troubleshoot your trucks. Our services include:

  • Hydraulic and electrical repair and replacement
  • Extensive welding, fabrication and painting capabilities
  • Complete body refurbishing programs
  • Fleet Evaluation Program
  • Preventative Maintenance
  • Fully equipped service bays
  • Certified industry-leading technicians

 

Emergency Repair Service

Our experts are available around the clock and at no cost to you. Fulongma’s technical service representatives offer a combined profound experience to assist you with anything from a quick shop manual question to more technical troubleshooting.

 Authorized Service Providers

We’ve expanded our industry-leading service and support network, with the addition of select Sanitation equipment Centers and TEC Equipment locations as authorized service providers. These service centers are strategically located throughout worldwide, to provide you the additional local support and service capabilities you need to keep your fleet running. And, Fulongma regularly provides technician training for each authorized service provider to ensure personnel has an extensive working knowledge of all Fulongma’s products.

 

  • Road Cleaning Series Catalog

  • Garbage Transfer Series Catalog

  • Integrated Equipment For Leachate Treatment

  • Product Map

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FAQ

How to Maintain Products with Problems?

All our products are supported by one-year warranty. Over one-year warranty can provide paid maintenance. Through contact us, we can submit questions online or send emails to us. Our after-sales maintenance department will contact you as soon as possible.

What is the production time?

Normally, the production time is about 35-40 days.

Do you have a warranty on your products?

Yes! Normally, our products come with a 1-year warranty.

Do you support customization?

Yes, we can design products upon your request.

What are the requirements to be your agent/distributor?

We welcome agents from all over the world. Please contact us to know more details.

Can you come to my country to help us with the installation & adjustment?

Yes, we can. We will send a support team to help you with the products.

Do you have agents or distributors overseas?

Yes. Now we have partners in Malaysia, UAE, Russia, Thailand, and the Philippines, etc.